Shipping Policy

Last Updated: 29 Oct 2024

At ChuranCo, we strive to deliver your order promptly and efficiently. Our Shipping Policy outlines how and when you’ll receive your products and the terms governing our shipping services.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. During high-demand periods, processing may take up to 3-4 business days.
  • Business Days: We operate from Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

  • Shipping Rates: Shipping fees are calculated at checkout based on the delivery address, shipping method, and order weight.
  • Delivery Times:
    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Express Shipping: Estimated delivery within 2-3 business days.
    • Delivery times may vary based on your location and any unforeseen carrier delays.

3. International Shipping

We currently ship within [your shipping regions, e.g., the United States and Canada] only. We do not offer international shipping outside of these areas at this time.

4. Order Tracking

Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your package and monitor its estimated delivery time.

5. Shipping Restrictions

Certain products may be subject to shipping restrictions based on state or local laws. If any item in your order is unavailable for shipping to your location, we will notify you and provide an alternative solution or refund.

6. Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages: ChuranCo is not responsible for lost or stolen packages. If your tracking information shows your package as delivered but you cannot locate it, please check with neighbors or contact the carrier directly.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the item. We’ll be happy to assist with a replacement or refund.

7. Delays and Backorders

While we strive to meet all delivery estimates, some shipments may experience delays due to carrier issues, weather, or high order volumes. We’ll keep you updated on any significant delays. In the case of backorders, we will notify you and give an estimated restock date.

8. Contact Us

For any questions or concerns regarding your order or our Shipping Policy, please reach out to our customer support team:

Thank you for choosing ChuranCo. We are committed to providing a smooth and reliable shipping experience for all your orders.